We’ve compiled answers to the most frequently asked questions about our products, orders, and services to help you shop with confidence. If you don’t find what you’re looking for, feel free to contact our customer support team at [email protected].
1. How do I choose the right size?
Please refer to the size guide page. We provide detailed size references here. We wish you good luck in finding the right size..
2. Do your sizes run true to standard US sizing?
Yes, all of our products run true to standard US sizing. You can confidently select the size you usually wear.
3. How long will it take to receive my order?
Standard Shipping (United States): Typically takes 5–10 business days from the date your order is dispatched.
Shipping to Canada: Standard delivery usually takes 7–14 business days from dispatch.
Note: Delivery times are estimates and may be affected by factors such as carrier delays, customs inspections, or peak seasonal demand.
4. What is your return policy?
If you wish to exchange for a different size, color, or style, we recommend these two simple steps:
Initiate a return for the original item according to our return policy.
Place a new order for the desired product.
This approach allows us to process your request quickly and ensures that you get the new item as soon as possible.
5. Are return shipping costs covered?
We cover return shipping costs if the item is defective, damaged, or if we sent the wrong product. For all other returns, the customer is responsible for the return shipping fee.
6. Is my payment information secure?
Yes, absolutely. We use industry-leading encryption technology (SSL) to protect your personal and payment information. We do not store your credit card details on our servers. All payment processing is handled by secure, trusted third-party providers to ensure your data remains safe.
